Happened to go in for online grocery shopping the other day – I was running short on time for visiting a supermarket and buying stuff. So I decided to buy groceries online at BigBasket.com. I had a wonderful experience. Of course, there are a couple of points that I would like to share with the management. But that is another thing.
Last few years have seen a sudden upward spurt in online shopping with people buying almost everything from apparel, electronic goods, books, cosmetics online. Not many have resorted to shopping online for groceries. People are still skeptical about the quality of perishable food items like milk, meat, fresh fruits etc. and the time of delivery – it should be done when people return home from work as is the case in Mumbai and other metro cities.
Online Grocery Shopping At BigBasket.com.
What is BigBasket.com?
BigBasket.com, an initiative of Innovative Retail Concepts Private Limited is a popular online food and grocery store in India. It has a team of experienced professionals from the retail industry, on board. You can shop from an online catalog of several branded products – farm fresh fruits and vegetables to organic products, beverages, spices, pulses, food grains, personal care products, meats and more.
What I liked about online grocery shopping at BigBasket.com
No more parking woes at supermarkets. No long queues at the billing counter. The website interface is very simple and easy to use. The quality of products is good. The best part is they offer four delivery slots as in 7am – 9.30 am, 10 am – 12.30 pm, 4.30 pm – 7 pm and 7.30 pm – 10 pm. You can choose the one best suited to your convenience. Door step delivery is done the very next day of placing an order. They have a cash on delivery option – you can check the products before paying for them. They accept food coupons for food products. You can also pay online using debit/credit cards. Currently they offer services in Mumbai, Navi Mumbai, Hyderabad and Bangalore.
Go green with BigBasket.com
These guys are doing their best to save the environment. No plastic bags. They deliver groceries in crates which they take back after delivery. Even the fruit and vegetable trays are taken back and reused. Also, BigBasket.com bring products directly from the wholesaler to your doorstep. They do not store products at storage facilities as is the case of supermarkets. This saves a lot of energy that would have been wasted in lighting and air conditioning , refrigerators and freezers.
A few suggestions though
They deliver groceries in crates. The more number of products you order, the number of crates is higher. This means double trouble for the delivery boy as well as for the elevators. In some housing complexes, elevators are small. In others, housing societies do not permit carrying so many crates in the elevators to higher floors. I wish they would consider using cloth bags instead, for delivery.
Some products like whole grains and pulses are available in standard pack sizes of 500 gm, 1 kg, 5 kg etc. I faced a problem – ours is a family of three – we require only 3 kg of wheat every month. There was no 1 kg pack size option for that particular brand of wheat. So I had to buy 5 kg instead of 3 kg.
Other than these two points, my entire online shopping experience at BigBasket.com was a breeze. The staff is cordial. The delivery guy personally checked if all the items were delivered correctly. As soon as you place an order, you get confirmation via sms, email and phone call. You also have an option of locating your address on google maps. They save this information for later use.
Will stick to BigBasket.com for online grocery shopping every time.